Catering and Front Desk Operations Coordinator CVITP Volunteer

CVITP Tax Clinic Volunteer The tax clinic volunteer roles support a welcoming, organized, and accessible community tax clinic under the oversight of Centre for Newcomers as a part of CVITP (Community Volunteer Income Tax Program, CRA). Volunteers work collaboratively, protect client privacy, follow clinic procedures, and adhere to the scope of the role. Expectations for all roles • Provide respectful, patient, and inclusive service to all clients. • Protect personal and financial information and follow confidentiality requirements. • Attend orientation and role-specific training and follow the direction of clinic leadership. • Arrive on time, communicate absences promptly, and remain flexible during busy periods. • Must be available between December 2026 – May 2027 • Maintain clear handoffs and report concerns, incidents, or process issues to the tax clinic lead, CFN Volunteer Coordinator. Catering & Front Desk Operations Coordinator Role purpose: Plan and order catering for each day of the CVITP tax clinic. Oversee the clinic’s day-of operations including coordinating food and refreshments, physical setup, volunteer coverage, client flow, and issue escalation so services run safely, efficiently, and with well-organized breaks. Counterpart role to Forms, Metrics & Tax Room Operations Coordinator. Reporting directly to CVITP Tax Clinic Lead Key responsibilities • Open and close the clinic site and confirm that workstations, signage, waiting areas, supplies, privacy measures, and refreshment areas are ready. • Conduct morning huddles with front desk volunteer team, providing updates, special instructions, schedules, safety information, break timing, and operational changes. • Monitor client flow and adjust front desk volunteer coverage or waiting areas as needed. • Confirm expected volunteer numbers, service times, dietary needs • Order catering in advance and within budget in consultation with clinic leadership. • Coordinate food orders, deliveries, setup, replenishment, safe storage, allergen labelling, and cleanup. • Maintain catering supplies, including water, cups, napkins, utensils, and waste containers. • Coordinate meal and refreshment breaks so client service remains adequately staffed. • Serve as the main contact for operational questions and escalate tax, privacy, safety, technology, food-safety, or client-service concerns appropriately. • Coordinate with the appointment, forms/metrics, and tax preparation teams. • Track catering expenses, submit receipts, and document significant incidents, supply shortages in a timely manner. Skills and qualities • Reliable, trustworthy, responsible and resourceful. • Strong organization, time management, leadership, and interpersonal communication. • Calm decision-making and the ability to prioritize competing needs in a busy public-service environment. • Superior demonstrated client service. • Ability to anticipate quantities, coordinate schedules, and manage several timing details at once. • Ability to collaborate with counterparts in an efficient and respectful manner. • Experience managing a team is an asset. Practical expectations: Must be over 18 years old. This role is onsite with frequent movement around the site, standing during setup and cleanup, lifting light supply boxes, and comfort handling time-sensitive operational issues. Registration with CVITP and a Police Information Check completed within the past three years are required.